frequently asked Questions
Question: Which payment methods do you accept?
Answer: We accept various payment methods including credit cards (Visa, Mastercard, American Express), PayPal and bank transfers. We also offer Amazon Pay and ApplePay.
Question: How long does it take for my order to ship?
Answer: The shipping time is usually around 2-4 working days within Germany.
Question: Which shipping services do you use?
Answer: We only work with reliable shipping services such as DHL and DPD to deliver your order safely and quickly. However, if there are exceptional situations such as a strike or similar restrictions at a shipping company, we will resort to alternative service providers.
Question: Do you offer international shipping?
Answer: Yes, we offer shipping within Europe for €14.99. The shipping price will be automatically added to your checkout.
Question: Can I return my order if I am not satisfied?
Answer: We have a 14 day return policy. If you are not satisfied with your purchase, you can return the item in unused condition and we will refund you or exchange the item.
Question: Do you also sell riding equipment for children?
Answer: Yes, we stock a range of riding equipment specifically for children, including riding helmets, riding boots, riding trousers and body armor. Check out our children's collection on our website.
Question: Do you offer gift vouchers?
Answer: Yes, we offer gift vouchers. You can select the desired amount and have the voucher sent to the recipient either by email or by post.